We understand it may be confusing after all, what is the point of live chat support if no support is offered? Good question! The support offered through live chat is primarily for sales inquiries surrounding our products and services offerings. This is because a great majority of the information pertaining to your individual service is sensitive information that poses critical security risks if exposed, the ticket system utilizes encryption techniques for maximum security as well as historical data. We also like to make sure that the individual requesting support with their services is in fact you the owner of the service we are sure this sentiment is mutual this is difficult to verify over live chat.

Our dedicated server and VPS servers both offer the following operating systems at no cost (FREE): Windows 2022 Standard, Ubuntu 22.04, Fedora 35, Debian 12, Debian 11, Rocky Linux 9, Alma Linux 9, Cent OS 7, Ubuntu 20.04, Custom OS, Any other OS of your choosing VPS have the following for instant deployment: Windows 2022, Ubuntu 22.04, Debian 12, Debian 11, Custom OSOther OS of your choosing

VPS servers are delivered instantly and you can deploy them just as quickly via your VPS dashboard. Dedicated servers are delivered in 1-3 days after purchase. And no, there is no fast-pass available to speed up the process, great things come with time! Web Hosting is instant delivery. Game Servers are instant delivery.

Our services are fully unmanaged, users have full administrative control over their services via their accompanied dashboard, control panel, or within the server itself. This means we solely provide support for the VPS server, Dedicated server, Game Server, or CDN itself in case any problems arise. We are available to address these issues and ensure the service functions smoothly. However, we do not offer specialized support for any applications, locally hosted game servers, or other content being hosted within the VPS or dedicated server environment.

Our services have an operational status of 99.9% Uptime. Any changes are reflected as soon as possible on our [status page](https://status.1of1servers.com/).

We are committed to regularly updating our status page with real-time information, transparency and communication are some of 1of1 Servers' top values.

Up to 4TeraBytes of DDoS protection is guaranteed on all of our services!

We are available with options such as live chat and the client portal ticket system, as well as self-help options such as our documentation page and YouTube page. Our response times are within minutes.

We accept credit/debit cards. We do not accept cryptocurrency or PayPal.

We are committed to providing high-quality, reliable hosting services. To maintain the best possible performance and security for our customers, we do not offer trial periods or refunds.

You will need to order your dedicated server from our website, with delivery typically taking 2-3 days (or instantly if available). Once you receive it, you will need to transfer your files manually and submit a cancellation request for your previous server after migration.

Yes, they come as an optional addon with our Web Hosting services.

We offer a cpanel for website management, these services are fully unmanaged. Clients have full administrative control via their cpanel.

If you have selected a Windows OS, then you are able to connect via the Remote Desktop Connection app. If you selected a Linux OS, then you are able to connect via root/SSH access.

We have established operations in the following locations: North-America, Europe, Asia, Africa, Australia

Yes! You can migrate your existing server to the 1of1 experience with no hidden fees. Migration can be completed using any file uploader of your choice (SFTP, FTP, etc). Please note that complementary server file transfers are only available and applicable to dedicated server purchases. This is not applicable to VPS servers, Game servers, or Web Hosting services. If you have purchased a dedicated server and would wish to proceed with the complementary server file transfer, please open a ticket via your client portal!